DocUp Privacy Policy

Thanks for using DocUp! And welcome to the DocUp privacy policy. When you use our services, you trust us with your information. This policy defined to help you understand what information we collect, why is it collected and how we use it.

Information collection

We collect and use the various information described below to provide better Services and continuously improve them

Profile Details

We collect and store your profile information like your name, email address, phone number, payment information, and physical address. Our services let you access your accounts and your information with other service providers.


When you use our Services, we store, process and transfer your files and information related to them (for example, location tags in photos). We also store your contacts if you provide us the access for the same. This helps us provide you a improved user experience while using functionalities such as sharing the files and folders.


We collect information about when and how you have used our services. This primarily is done from devices you use to access the Services. This information includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices, location of the devices. Some of things need your approval for us to access the information such as location of your device.

Cookies and other technologies.

We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

Information sharing

We may share information as discussed below, however we don’t sell this information.

DocUp Affiliates and Trusted Partners.

DocUp uses certain trusted third parties to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy.

Other users.

Our Services display information like your name and email address to other users in places like your user profile and sharing notifications. Certain features let you make additional information available to other users.

Other applications.

You can also give third parties access to your information and account - for example, via DocUp APIs. Just remember that their use of your information will be governed by their privacy policies and terms.

DocUp Support Admins.

Our support administrator may have the ability to access and control your DocUp accounts and can access your name and email and other profile information. However, all your documents will be completely encrypted and password protected.

For Legal Purposes

Our support administrator may have the ability to access and control your DocUp accounts and can access your name and email and other profile information. However, all your documents will be completely encrypted and password protected.

  • meet any applicable law, legal process, regulation or mandatory governmental request.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of DocUp, our users or the public as required or permitted by law.

Information Security

Security of user’s information is our primary concern and we work hard to protect DocUp and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt the information and communication using SSL.
  • We offer you multiple step verification when you access your DocUp Account and information stored with us.
  • We review our information collection, storage and processing practices to ensure protection against unauthorized access to systems.
  • We have strict contractual confidentiality agreements with DocUp employees, contractors and agents who need to work on the information to process it for us.

Information Retention

We'll retain information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we'll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and backup storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.


If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.


Have questions or concerns about DocUp, our Services and privacy? Contact us at